Terms and conditions

Company Name: Neapolis Terracota
Head Office: Tunisia
Website: neapolis-terracotta.com

1. Introduction

Welcome to neapolis-terracotta.com. These Terms and Conditions govern the use of our website and the purchase of our pottery products, whether for retail or wholesale purposes, shipped from Tunisia to international destinations including Italy and Gulf Cooperation Council (GCC) countries.

By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

2. Company Overview

[Company Name] is a Tunisian-based pottery manufacturer and exporter specializing in handmade ceramic and pottery products. Our products are crafted in Tunisia and distributed internationally, primarily to Italy and Gulf countries.

3. Products

  • All products are handmade or semi-handcrafted pottery items.
  • Minor variations in color, texture, and shape are natural and not considered defects.
  • Product images on the website are for illustrative purposes only and may slightly differ from the final product.

4. Orders

  • Orders can be placed through our official website, email, or authorized sales channels.
  • An order is confirmed only after written confirmation from [Company Name].
  • We reserve the right to refuse or cancel any order due to stock availability, payment issues, or suspected fraud.

5. Pricing and Payment

  • All prices are listed in [EUR / USD / TND – specify currency].
  • Prices exclude shipping fees, customs duties, and import taxes unless otherwise stated.
  • Payment must be completed in full before shipment unless a separate agreement is made for wholesale clients.
  • Accepted payment methods include bank transfer, credit card, or other methods specified on our website.

6. Shipping and Delivery

  • We ship internationally, including Italy and GCC countries (such as UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman).
  • Delivery times vary depending on destination:
    • Italy: approximately [X–Y] business days
    • GCC countries: approximately [X–Y] business days
  • Delays may occur due to customs procedures or logistical issues beyond our control.
  • Shipping costs are calculated at checkout or agreed upon for bulk orders.

7. Customs and Import Duties

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
  • [Company Name] is not responsible for delays caused by customs clearance procedures.

8. Returns and Refunds

  • Returns are accepted only for damaged or defective products reported within [7–14] days of delivery.
  • Due to the handcrafted nature of our products, slight variations are not considered defects.
  • Approved refunds will be processed using the original payment method.
  • Return shipping costs may be the responsibility of the customer unless otherwise agreed.

9. Wholesale Orders

  • Special pricing and conditions apply to wholesale clients in Italy and GCC markets.
  • Minimum order quantities (MOQ) may apply.
  • Custom designs and private labeling are available upon request and subject to separate agreements.

10. Intellectual Property

  • All designs, images, logos, and content on this website are the property of [Company Name].
  • Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

11. Liability

  • We are not liable for indirect, incidental, or consequential damages arising from the use of our products.
  • Our liability is limited to the value of the purchased goods.

12. Force Majeure

We are not responsible for delays or failure to fulfill orders due to events beyond our control, including but not limited to natural disasters, wars, strikes, pandemics, or governmental restrictions.

13. Governing Law

These Terms and Conditions are governed by the laws of Tunisia. Any disputes shall be subject to the jurisdiction of Tunisian courts unless otherwise agreed in writing for international contracts.

14. Amendments

We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on our website and take effect immediately upon publication.

15. Contact Information

For questions regarding these Terms and Conditions, please contact:

Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Company Address, Tunisia]