Shipping

1. Introduction

At Neapolis Terracotta, we take great care in packaging and delivering our handmade pottery products from Tunisia to customers around the world. This Shipping Policy explains how and where we ship, as well as estimated delivery times and responsibilities.

2. Shipping Destinations

We currently ship internationally, with a focus on:

  • Italy
  • Gulf Cooperation Council (GCC) countries, including:
    United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman
  • Other international destinations may be available upon request.

3. Processing Time

  • All orders are processed within 2 to 5 business days after payment confirmation.
  • Custom or large wholesale orders may require additional preparation time.

As our products are handcrafted, slight delays may occur during peak production periods.

4. Delivery Times

Estimated shipping times after dispatch:

  • Italy: 5 to 10 business days
  • GCC countries: 7 to 15 business days
  • Other countries: 7 to 20 business days (depending on destination)

Delivery times are estimates and may vary due to customs procedures or logistics conditions.

5. Shipping Methods

We work with reliable international carriers and logistics partners to ensure safe delivery of fragile pottery items. Shipping methods may include air freight or express courier services depending on the order size and destination.

6. Shipping Costs

  • Shipping fees are calculated based on order weight, volume, and destination.
  • Exact shipping costs are displayed at checkout or provided in a custom quotation for wholesale orders.
  • Large or bulk orders may benefit from discounted shipping rates.

7. Packaging

At Neapolis Terracotta, we use secure, reinforced packaging designed specifically for fragile ceramic and pottery items. Our packaging aims to minimize the risk of damage during international transport.

8. Customs, Duties & Taxes

  • International orders may be subject to customs duties, import taxes, or VAT depending on the destination country.
  • These charges are the responsibility of the customer.
  • Neapolis Terracotta is not responsible for delays caused by customs clearance procedures.

9. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor your shipment until delivery.

10. Delays & Force Majeure

While we strive to deliver on time, delays may occur due to:

  • Customs inspections
  • Weather conditions
  • Transport disruptions
  • Political or regulatory events

We are not responsible for delays caused by such external factors.

11. Damaged or Lost Packages

  • If your order arrives damaged, please contact us within 7 days of delivery with photos of the product and packaging.
  • In case of lost shipments, we will work with the carrier to investigate and resolve the issue as quickly as possible.

12. Contact Us

For any questions regarding shipping and delivery:

Neapolis Terracotta
📧 Email: [Insert Email]
📞 Phone: [Insert Phone Number]
📍 Location: Tunisia